Giving back to those giving their all: COVID-19 update
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Joining Forces to Support Our Communities

Our Cascade Designs family of brands is truly inspired by the heroic efforts put forth by our communities during this crisis—from the medical responders to the grocery store employees. Resolved to help, we’ve joined forces and refocused our manufacturing muscle to assist with making protective gear. Like so many, we wish to give back to those giving their all.


100,000 Level 1 Surgical Masks

Our Seattle production team quickly shifted gears to sew medical masks in response to the shortage of PPE for health care professionals. On April 30, we met our goal of 100,000 masks! The materials were provided by Kaas Tailored and the masks have been going to 51 Providence Hospitals, as part of their 100 million mask challenge.


Safety Gowns for Firefighters

Firefighters protect our lives; we’re humbled to help protect theirs. Working with King County Emergency Management, we’re using Therm-a-Rest mattress materials to help make protective gowns for local firefighters. The durable material is easily disinfected after each call, making the gowns reusable. It also withstands the harsh environments firefighters face far better than disposable gowns.


As a family of brands, we know how critical it is to help one another. We’re grateful to be part of an incredible community of adventurers—regardless of which uniform you wear to work. From all of us at Therm-a-Rest, MSR, SealLine, Platypus and PackTowl, let's keep doing our part, so we can see each other on the trails once again.

Warranty and Repairs

Warranty & Repair

We Believe in What We Build

At Platypus, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make.

Send Us an Item

If you would like to send your item in for warranty evaluation or repairs, get started at the link below.

Have a Question?

Need some help from our customer service team? Click the link below to shoot us a question.

Warranty FAQ

This Limited Lifetime Warranty is provided to you by Cascade Designs, Inc., a company doing business as Platypus. So long as you are the original purchaser, and you use your Platypus product for the use it was intended (for example, using packs for hydration while on the trail, and not as rock carriers for landscaping efforts), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for the useful life of your product..

“Useful life” means your product’s lifetime—not your lifetime; in other words, your product’s warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc. The wear and tear all products experience through use will cause them to show age and wear; the more a product is used, the faster wear and tear will occur, and the faster that product will reach the end of its useful life.

Following your purchase of a Platypus product from an authorized Platypus retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible Platypus product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

For those outside the U.S. and Canada, to obtain service under this warranty please call 1.800.531.9531 [M-F, 8:00-4:00, PDT] to obtain a Return Authorization number and mailing information.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

If you are inside the U.S. or Canada, you may click here to create an RA# online. Send in the item(s) to Cascade Designs, Inc. with the RA#, your name and return address marked on the outside of the package. You are responsible for all costs associated with returning your product to us; however, if we determine that the problem you’re experiencing is covered under warranty, upon fixing or replacing your product, we will return the product to you free of charge.

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

For those outside the U.S. and Canada, to obtain service under this warranty please call 1.800.531.9531 [M-F, 8:00-4:00, PDT] to obtain a Return Authorization number and mailing information.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

Warranty Exclusions & Limitations

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Platypus’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Platypus DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, Platypus AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST Platypus AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, Platypus’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, Platypus WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.

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