Frequently Asked Questions
Do any of your products contain BPA, BPS, phthalates, or use polycarbonate?
No. All Platypus hydration products are 100% BPA-, BPS- and phthalate-free, and do not use polycarbonate.
My hydration pack got really muddy. How do I clean it?
Congrats on your mud-packed adventure! To clean your pack, hand wash with mild soap. For simpler cleaning, rinse off your pack with a hose.
For the best care, use a technical garment soap. Hang or lay flat to dry, avoiding direct sunlight.
Tip: Use the rainfly on your ride to reduce the need for deep cleaning (Included in all of our A.M. packs).
My hydration pack’s drink tube is too long—can I shorten it?
Yes, you can shorten the length of your drink tube. Depending on the model of your hydration reservoir, you simply trim the tube down to the desired length.
If you have a Big Zip™ EVO or Hoser™, trim the tube from the end with the bite valve. For the Big Zip EVO, simply remove the shut-off valve, trim to the desired length, and re-insert the shut-off valve. For the Hoser, remove the bite valve, trim to the desired length, and re-insert the bite valve.
If you have a Big Zip™ LP, trim the end of the tube that mates with the quick disconnect at the base of your reservoir. You can trim from either end, but trimming from this end is much easier!
Detailed instructions on how to do this are provided in your pack’s user manual, which can be found on your pack's online product page.
Can I remove the waist belt on my hydration pack?
No, the waist belts on our hydration packs are not removable. However, you can wrap the waist belt straps around the back of the pack, securing the straps through the light loop. This will keep the straps stowed when you don’t need them and accessible when you do.
How do I disinfect my Platypus hydration reservoir?
To disinfect your Platypus hydration reservoir:
- Fill it with a solution of unscented household bleach and water, using a concentration of 2-5 drops per liter of water.
- Close the reservoir and swirl for 10 seconds.
- Squeeze the bite valve to flush the hose and valve, being careful to keep the valve opening over the sink. Leave filled overnight.
- Dump the solution and rinse the hydration reservoir (including hose and bite valve) three times with hot water, then air dry.
Note: for an eco-friendlier option, use a chlorine-free, hydrogen peroxide-based bleach alternative.
The zipper tracks on my reservoir are hard to close. Can I make it easier?
Yes. Periodically adding a little Vaseline to the tracks will keep them supple and easy to close. Wipe away any excess Vaseline. In the field, a little lip balm or water can do the trick.
Can I get small replacement parts for my pack?
Many replacement parts can be purchased directly from us online on our Accessories page or from one our retailers. If you cannot find what you’re looking for, our friendly customer service team can assist you:
For customers outside North America, please consult our International Distributor listings.