International Distributors

Cascade Designs Inc. and Cascade Designs Ltd. are the parent company of MSR, Therm-a-Rest, Platy, SealLine and PackTowl outdoor brands.

If you’re located in the United States or Canada: please contact support through our portal.

If you’re located outside of the United States or Canada, please contact the regional distributor located in your region from the chart below. The independent distributor may be able to help with warranty issues, ordering parts or answering questions – there may be a fee associated with any parts requests. There may be some limitations with what the independent distributor in each country will be able to assist with. We advise that if you’re experiencing an issue, the best option is always going to be to return the item to the place of purchase.

CountryDistributorNameAddressWebsiteContactEmailPhoneFax
ArgentinaOUTSIDE MOUNTAIN EQUIPMENTOtero 172/4 (C1427BMD)
Buenos Aires
www.outside.com.ar [email protected]+54 (11) 4856-6204 / 5723 
ArmeniaArpiUPCitadel Business Center, 105/1 Teryan Street, Office
Yerevan
Armenia
www.outside.com.ar [email protected](+374) 98 229042 
AustraliaSpelean Pty LtdPO Box 645
Artarmon, NSW 1570
www.spelean.com.au/pages/contactGreg Foord[email protected]61 02 9966 980061 02 9966 9811
Australia Warranty/RepairsSpelean Pty LtdPO Box 645
Artarmon, NSW 1570
www.spelean.com.au/pages/support-warranty
Click here for MSR pot handle replacement
Paul Lidgard[email protected]61-2-9966-980061-2-9966-9811
AustriaFa. Elementum - Outdoor DistributionLindaustrasse 119
Bad Ischl, A-4820
www.elementum.atBeatrix Goslett[email protected](+43) 664-2066100 
BeneluxC.J. Agencies BVHermesweg 28
3741 GP Baarn, , Netherlands
www.cjagencies.nl[email protected]For warranty claims, please contact the retailer where you purchased the product with a copy of your receipt. 
BelizeWestrac Ltd. Dba MidwayCenter Road
Spanish Lookout
store.midwayltd.com/Jacob Penner[email protected]501-823-0095 
BoliviaThe Wall BoliviaCalle Illampu 828www.thewallbolivia.comAlberto Leon[email protected]2451265 
ChileLa CumbreAvenida Apoquindo 5258
Las Condes
www.lacumbreonline.cl [email protected]+56 2 2220 99 07 
ChinaHimalaya Trading Co., Ltd.RM7D, Shangbu Building
68 Nanyuan Road
Shenzhen, GD 518031
www.himalayagears.com.cn/Jack Lin[email protected]+86 755 8213 234886-755-8213-7288
ColombiaSuescalada.comCarrera 23# 53A-05 piso 3
Bogota
www.suescalada.com  
ColombiaTatoo Colombia S.A.SCalle 122 # 18-30
Bogota
www.tatoo.ws [email protected]+ (571) 926 9949 
ColombiaThundra Outdoors 85Calle 85 No 11-26,
Bogotá
www.thundraoutdoors.comCatalina Marulanda[email protected]+57 1 2189045 
ColombiaThundra Outdoors 122Calle 122 No 15A-64,
Bogotá
www.thundraoutdoors.com [email protected]+57 (1) 4757255 
Costa RicaStone Mountain OutdoorsRuta 27, Plaza Obelisco #10
Santa Ana, San Jose
Costa Rica 10904
www.stonemountainoutdoors.comMichael Evans
Mark Evans
[email protected](506) 2582-1846 
Costa RicaGrupo EskalarEscazu el Spot
10201 San Jose
Julio Arce Montero[email protected]506 87183185 
Czech RepublicVERTONE s.r.o.Podhorská 168
466 02 Jablonec and Nisou
Czech Republic
www.vertone.cz[email protected]+420 489 200 200
DenmarkFritidsagentenLejrvej 9
Vaerlose, 3500
 Anders Rex Larsen[email protected]45-44-47909445-44-478084
EcuadorTatoo Cía Ltda.Retamas E1-136
Quito
www.tatoo.ws [email protected]+593 2 240 6526 
EstoniaMATKASPORT OUTondi 17,
Tallinn, 11313
www.matkasport.eeTarmo Mere[email protected]+372 6813 130+372 6813 131
FinlandNordic Trail OyNordic Trail Oy
PL 2227
96201 Rovaniemi
www.nordictrail.fi  (+358) 20 731 0439 
FranceP.L. Diffusion S.A.
(Repairs: please contact your local dealer for after-sales service)
P.L. Diffusion
6 rue Maurice Savin
26210 Moras en Valloire
www.pl-diffusion.frEric Lafuma[email protected]
[email protected]
33-4-7531607633-4-75317899
GeorgiaMOGZAURI LLC193 Nutsubidze Str.
Tbilisi, Georgia, 0186, Georgia
  [email protected](+995) 595 565 565 
German Warranty/RepairsGerman Warranty Collection PointKatharinenstr. 7
Fuerth, 90762
 Werner Zinnsmeister[email protected]+353 21 - 4621481+353 21 4621422
GreeceDimitriadis S.A.10 Molierou st.
Metamorfosi, GR 14452
https://dimitriadis.com.gr/[email protected]+(30) 211 7056184+(30) 211 4111235
GuatemalaLa Rocalla13 Calle 4-29 Avenida Zona 10
Plaza Fontabella
Local G8
Guatemala City
larocallaguatemala.com [email protected]502 2336-5430 
Hong KongOrient Fair Development, Ltd.Room 1018
Vanta Industrial Center
21-33 Tai Lin Pai Road
Kwai Chung, N.T.
www.orientfair.com [email protected](852) 2410-1952(852) 2418-0544
HungaryMountex Kft.2000 Szentendre
Rózsa u. 16.
www.mountex.huZsolt Lisziczky[email protected]+36 26 501-220+36 26 501-221
IcelandÚTILÍFÁlfheimum 74
Reykjavik, 104
www.utilif.isHordur Magnusson[email protected]+354-5451500+354-5451515
IrelandProgressive DistributionMill Lane
Palmerstown
Dublin, D20 DY26
   353 1 6208615 
IrelandCASCADE DESIGNS LTD.Dwyer Road,
Midleton, County Cork, P25 H582
  [email protected]+353-(0)21-4621400+353 (0) 21- 4613690
IrelandCASCADE DESIGNS LTD. WARRANTY/REPAIRS DEPARTMENT Dwyer Road,
Midleton, County Cork, P25 H582
Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty charges. To ensure no charges are incurred, please work with your shipper. VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be returned. The most consistent returns method is using our collection centre in the UK to avoid any possible charges or delays.  [email protected]+353 (0) 021 4621444+353 (0) 21- 4621422
IsraelLapidot Outdoor EquipmentOren St, 4
Hi Port, Industrial Area Shoham P.O.BOX 8033
Shoham 6085002
www.lapidot.netSimon Horev[email protected]+972.8.9797.040 
ItalyOutback '97Via Baioni 24
Bergamo, 24123
www.outback.itMauro Conti[email protected]+39 (0)35 361103
JapanMochizuki Outdoor Tools323 Shimosugoro
Sanjo-shi
Niigata-ken, 955-0093
www.e-mot.co.jp/Mayuko Mochizuki[email protected](81) 256-32-0819(81) 256-32-0880
KoreaHo Corporation606 KT Building
85-2 Yeomri-Dong
Mapo-gu,
Seoul, 04137
www.msrgear.co.krS. Kim[email protected](82) 02-749-0480(82) 02-749-0484
LatviaVesspo Ltd.Brivibas 155 Str.
Riga, LV-1012
www.celotajs.com [email protected]+371 67 360 330+371 67 378 427
LithuaniaLUKLA, UABAntakalnio g. 42
Vilnius 10304
www.lukla.lt [email protected]+370 610 32 831 
MacedoniaVEKON INT DOOELLeninova br.60/2 lok3, 1000 Skopje, Macedonia Borche Janevski[email protected]+389 2 3298 259+389 2 3130 035
MaltaAdventure Camping Shop LtdDun Karm Street, B’kara Bypass, c/w Giovanni Papaffy Street, BKR 4021 Birkirkara, Malta  [email protected](+356) 2144 3386 
MexicoVertimania SatéliteFederico T. de la Chica #11-B
CD. Satélite
Naucalpan, Edo. de México, 53100
www.vertimania.com [email protected](55) 53 93 52 875393-8426
MexicoVertimania MixcoacPatriotismo #724 Entre Holbein y Rubens
Col. San Juan
México, D.F., 03730
www.vertimania.com [email protected](55) 56 15 52 295235-4659
MexicoVertimania GuadalajaraAv. La Paz #2308-4
Col. Americana
Guadalajara, Jalisco, 44890
www.vertimania.com [email protected](33) 36 16 53 713-630-2291
MoldovaX-Style Outdoor Equipment Centerbd.Grigore Vieru 27
Moldova
www.xstyle.md [email protected]+37322210050
MongoliaAyanchin OutfittersChinggis Avenue 201/3
Khan-Uul District
Ulaanbaatar, 210620
www.ayanchin.mn [email protected]7011921170129211
Northern Mariana IslandsAqua Connections IncPMB 292
Box 10000
Saipan MP 96950
www.saipan-aquaconnections.comYugo Narita[email protected](670) 233 3304 
New ZealandAmpro Sales, LTD4 Aglionby St
Lower Hutt 5010
Wellington
www.ampro.co.nzSandy McLean[email protected]64 (4) 939 6800 
NorwayVarri ASHasleveien 15E
Oslo, 0571
www.varri.no [email protected]+47 22 71 92 00+47 22 71 92 01
PerúUTIL S.AAv.Benavides 1616
Miraflores
Lima
www.campingperu.com/tienda [email protected](511) 445-5981(511) 242-1779
PerúTatoo Adventure GearAv. Prescott 295
San Isidro
Lima
www.tatoo.wsManuel Fuigueredo[email protected]+51 1 421 1562 
PerúTatoo Adventure GearPortal Espinar 144
Cusco
www.tatoo.wsBenjamin Cifuentes[email protected]+51 84 236 703 
PerúInkaport Perú SACAv. Del Ejercito 250 of 404
Miraflores
Lima
www.inkaport.comClaudio Castillo[email protected]+51-997 035264 
PhilippinesOUTDOOR ARMORYMEZZANINE LEVEL ALS BUILDING #23
AGUIRRE AVE.
BF HOMES
PARANAQUE CITY, METRO MANILA, 1720
www.theoutdoorarmory.comDave Montemayor[email protected]+632 772 03 90 
PolandPaker sp. z o.o.ul. Plocka 17 lok. 8
Warsaw, 01-231
www.paker.com.plPawel Trochimiuk[email protected](+48) 22 631 82 01(+ 48) 22 631 20 64
PortugalAltitude ProEdf. HomeSpace
Av. dos Cavaleiros nº72, 1ºPiso
2790-045
www.altitude-pro.comAltitude[email protected]+351 210 163 726
RomaniaMMSPORTStr. Vasile Lucaciu, Nr. 82 - 84 Bl. C, Et. 1, Bucuresti, Sector 3, 030696www.mmsport.roAdrian Matei[email protected]+4 0722 400 936
+4 0787 786 867
 
SingaporeOutdoor Life Pte Ltd107 North Bridge Road
#02-20 Funan
Singapore 179105
www.outdoorlife.com.sgHu Xin[email protected]+65 6970 5441 
Slovak RepublicVertical Trade s.r.o.V Aleji 42
Jablonec nad Nisou, Czech Republic, 466 01
www.vertical.czKaterina Ryžáková[email protected]+420 483 711 459+420 483 316 768
SloveniaALPVENT D.O.O.Dobracevska 49
Ziri, 4226
 Aleksander Kopac[email protected](+386) 4 51 91 533(+386) 4 51 91 533
South Africa & Sub SaharanEiger Equipment (Pty) Ltd.Unit 3, De Waal Park
Greenville Road
Diep River 7800
Cape Town
www.eigerequipment.co.zaJohn Fontyn[email protected]+27.021.555.0363.+27.021.551.3544
SpainPro Wind SLApdo. de Correos 59
33420 LUGONES
Spain
 Richard Elvira[email protected]+34 - 916304996 
SwedenGranitbitenAtlasgatan 3
Stockholm, S-113 20
www.granitbiten.com [email protected]+46 8 611 39 49 
SwitzerlandICON Outdoor DistributionAathalstrasse 84
Uster, CH-8610
  [email protected]+41 44 388 41 21+41 44 382 20 76
TaiwanHazelwoods Co., Ltd.6F., No. 246, Sec. 3
Chengteh Road,
Taipei 103
www.hazelwoods.twGavin Tsai[email protected]886-2-22982231886-2-22982217
ThailandOutdoor Heaven Co.,Ltd.ThailandOutdoor Shop
518/1 Soi Sahathong
Wangthonglang
Bangkok, 10310
www.thailandoutdoorshop.comTanapat Harikul[email protected]+662-934-8188 
TurkeyNunatak Distribution Ltd.Asagi Ovecler Mah. 1324. Cad. No:39/2
Cankaya/Ankara
www.nunatak.com.tr [email protected]+90 312 440 18 21+90 312 472 03 44
UK AgentPro Agencies Ltd www.proagencies.comLawrence Friell
Email: [email protected]
Tel: 077 9590 4043 - Northern Territories
Matt Moore
Email: [email protected]
Tel: 0773 421 5821 - Southern Territories
   
UK Warranty/RepairUK Warranty/Repair Consolidation address (for onward shipping to Cascade Designs warranty in Ireland)WTDSL
Mintsfeet Road South
Kendal, Cumbria, LA9 6ND
Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty charges. To ensure no charges are incurred, please work with your shipper. VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be returned. The most consistent returns method is using our collection centre in the UK to avoid any possible charges or delays.  [email protected]+353 (0) 21 4621444
UkraineArnica Distribution Ltd.A.Tsedika str 12
Kyiv, 03057
www.arnica.com.uaMaria Khramova[email protected](+380) 99 2776722 
United Arab EmiratesGlobal Climbing Trading LLCPO Box 474476
Dubai Investment Park 1
Dubai
www.globalclimbing.com [email protected]+971 4 8829 361+971 4 8829 362